The Euan’s Guide 2024 Access Survey has uncovered an entire generation that has been failed by disabled access.
Despite 2025 being the 30th anniversary of the Disability Discrimination Act 1995 and fifteen years since its replacement, the Equality Act 2010, this year’s survey results reveal that disabled people still face significant daily accessible barriers, compromising their quality of life and potential.
70% of those responding to the survey said the lack of disabled access has directly affected their goals, plans or aspirations, and there is little hope for the future with only 7% feeling positive about the new government.
The Euan’s Guide Access Survey is the UK’s largest and longest-running survey on disabled access, with over 6,500 participants, 68% of whom identify as a disabled person.
The 2024 Access Survey data also reports that 98% of respondents are not confident about visiting new places when thinking about accessibility and 73% of respondents have come across an accessible toilet that they’ve been unable to use.
The survey results reveal widespread failures in public venues, transport, and social inclusion, with many respondents expressing frustration, exhaustion, and isolation due to ongoing inaccessibility.
“The results of the 2024 Access Survey paint a frustrating but familiar picture, even 30 years after the first legislation was put in place, disabled people are still having to fight for disabled access information and access to everyday places,” said Kiki MacDonald (pictured above), co-founder of Euan’s Guide.
Whether it’s arriving at a ‘wheelchair-accessible’ restaurant only to find a step and no ramp or being stranded at a train station with no assistance, these experiences are unacceptable. Accessibility should be a right, not a privilege.”
Key Findings:
● 98% of respondents are not confident about visiting new places when thinking about accessibility
● 77% of respondents have found a venue’s website to be misleading, confusing or inaccurate when checking before a visit
● 70% of respondents are more likely to visit somewhere new if they feel welcomed by staff or the venue seems to care about accessibility
● 62% of respondents will avoid going to a venue if it has not shared its disabled access information because they presume it is inaccessible
● 57% of respondents feel that disabled people are not fairly represented across the media (TV, advertising, film, books)
● 77% of respondents have avoided going somewhere because they couldn’t find information about an accessible toilet
● 73% of respondents have come across an accessible toilet that they’ve been unable to use
Euan’s Guide is the award-winning disabled access charity best known for EuansGuide.com, the disabled access review website with thousands of reviews written by disabled people for disabled people.
The charity was set up by Euan MacDonald MBE and his sister Kiki in 2013 as a solution to poor disabled access information. Euan was diagnosed with Motor Neuron Disease in 2003 and became a powerchair user in 2013 when he discovered everyday activities were stressful due to a lack of disabled access information, and EuansGuide.com was born.
To find out more visit https://www.euansguide.com/
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